Refund policy

At Crates and Curios, we want you to have a smooth and worry-free shopping experience. Please read our policy below to understand how returns, refunds, and exchanges work.

Returns

• We do not accept any returns.
• Customers are not required to send items back once delivered.

Refunds

Refunds are provided only in specific situations:

• Delayed Orders:
  If your order shows no delivery or tracking progress for 45 days, you may be eligible for a refund.
• Damaged, Wrong, or Missing Items:
  If you receive a damaged product, the wrong item, or if something is missing, please contact us within 30 days of delivery.
  Photo or video proof is required to process your request.
• Refund Request Window:
  All refund requests must be raised within 90 days of purchase and are reviewed on a case-by-case basis.

Note: No refunds or replacements will be issued for orders placed with incorrect or incomplete shipping addresses provided by the purchaser. Please ensure all details are accurate before placing your order, as changes may not be possible after processing.

Exchange / Replacement

• If your item arrives damaged, incorrect, or missing, you can request a replacement within 30 days of delivery.
  

In most cases, we send a replacement instead of exchanging or returning the product.