Shipping policy
FREE STANDARD SHIPPING
Within Canada & the United States.
Orders are fulfilled and shipped within the country of purchase. We currently support domestic shipping within Canada and domestic shipping within the United States.
United States/Canada cross-border shipping is not available at this time.
At Crates and Curios, we prioritize delivering your orders promptly and efficiently. Our shipping policies are designed to provide clarity and transparency, ensuring a seamless shopping experience for you.
Delivery Time
You will see the shipping days displayed at checkout before finalizing your purchase.
Delivery times may vary depending on location, customs processes, and other external factors.
Deliveries are made seven days a week.
A list of applicable estimated average number of days for delivery are located at the bottom of this page and subject to change without notice.
Shipping Rates:
Enjoy free standard shipping of products within Canada and the USA.
Certain restrictions prevent us from shipping to all geographical locations.
If we're unable to ship to the address you provided, you see a notification at checkout.
CANADA:
We ship free within Canada on eligible products (cross border shipping is not available.
Shipping availability to certain regions may be limited or unavailable and some locations may not be serviceable.
Shipping eligibility is confirmed at checkout after entering your delivery address.
USA:
We ship free within the United States on eligible products (cross border shipping is not available).
Shipping availability to certain regions may be limited or unavailable and some locations (such as Alaska, Hawaii, U.S. territories, or remote areas) may not be serviceable.
Shipping eligibility is confirmed at checkout after entering your delivery address.
Tracking
You will receive a tracking number by email once your order has shipped.
Please note that tracking updates may take time to appear after the label is created.
Lost or Stolen Packages
If your tracking shows “Delivered” but you have not received your package:
Send us a message on our contact page
Subject line: Help with Shipping
Damaged Items
If your package arrives damaged:
Send us a message on our contact page
Subject line: Help with Shipping
For any further inquiries regarding our return, exchange, refund, or shipping policies, our dedicated customer service team is here to assist you. We are committed to ensuring that your shopping experience with Crates and Curios exceeds your expectations.
If you have any questions or require further assistance, please don't hesitate to contact us. Your satisfaction is our top priority.
Shipping Availability, Estimated Average Shipping Times, Rates:
3-10 Business Days: USA
12-16 Business Days: Canada