Refund policy

At Crates and Curios, we want you to have a smooth and worry-free shopping experience. Please read our policy below to understand how refunds and replacements work.

Returns

  • We do not accept returns as part of our standard refund policy.
  • If your refund request is approved under this policy, you are not required to return the item to us.
  • Nothing in this policy limits any return, cancellation, refund, or other rights available to you under applicable consumer protection laws.

Replacements

If your item arrives damaged, incorrect, or an item is missing from your order, you may request a replacement within 30 days of delivery, subject to the conditions of this policy.

In most cases, we will issue a replacement without requiring the original item to be returned.

Refunds

Refunds are provided only in specific situations:

  • Delayed Orders:
    If your order shows no delivery or tracking progress for 45 days, please contact us. You may be eligible for a refund under our store policy. This 45-day period does not limit any earlier cancellation or refund rights available under applicable consumer protection laws.
  • Damaged, Wrong, or Missing Items:
    If you receive a damaged product, the wrong item, or if something is missing, please contact us within 30 days of delivery.
    Photo or video evidence may be required to verify damaged, incorrect, or missing-item claims, where applicable.
  • Refund Request Window: Requests made under our voluntary refund policy must be submitted within 90 days of purchase and are reviewed on a case-by-case basis. This timeframe does not limit any rights or remedies available under applicable law.

Note: Except where otherwise required by applicable law, refunds or replacements will not be provided where an order cannot be delivered because the purchaser provided an incorrect or incomplete shipping address. Please ensure all shipping details are accurate before placing your order, as changes may not be possible once an order has been processed.

Contact Us
To request a refund or replacement, please contact us at cratesandcurios@gmail.com and include your order number and a description of the issue. Where applicable, please include any requested photo or video evidence.